Have you ever wanted to get honest feedback about ways you could improve your leadership abilities? Do you often wonder how people really feel about the way you conduct business, connect with others, or give direction? Although the idea of being reviewed by your peers might sound intimidating, it isn’t uncommon for loan officers to wish that they had mind-reading abilities in order to maintain close relationships and a collaborative workplace.
However, obtaining honest feedback can sometimes feel as impossible as reading minds. If you confront your team members directly and ask them for advice, they’re prone to minimizing or sugarcoating the full truth. To open up a truly honest discussion between you and your team, Tim Braheem has a fool-proof solution that he has personally benefited from.
Tim implemented this system of feedback during a Leadership 360 retreat in Austin, Texas, and he recently revisited the technique with his own staff. He had each originator choose three people from the various teams they had worked with before. For example, a mortgage loan officer like Craig Strent might select his business partner, a loan processor, and a marketing manager. These three people would be sent a survey asking them to share any feedback and constructive criticism they have for the originator. The survey is kept completely anonymous so people can feel free to express themselves without worrying about possible repercussions.
Once the anonymous reviews came in, each loan officer was given the raw feedback. Tim even went through the process himself and received constructive criticism from his staff! After reviewing the results of the survey, he was grateful for the insights. “It’s not always easy to read,” he admits. But he stresses the fact that he would much rather know now instead of when it’s too late.
If you want to take 360° feedback to another level, one of the Leadership 360 originators has a suggestion for you. As Tim states in the video, “This is always the benefit of our L360 family: People are always coming up with brilliant ideas!”
The brilliant idea includes sending these anonymous surveys to your referral partners and real estate agents you commonly work with. Tim mentions that this could provide incredibly valuable advice that will improve your ability to form long-lasting relationships with your partners.
So, after you receive the anonymous feedback, what do you do with this information? To truly improve your personal development skills and ensure lasting changes in the ways you conduct business, here are a few helpful tips to keep in mind:
If you would like more coaching and life tips from Tim Braheem, click here to view all of our blogs that emphasize personal development!
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